Refund Policy
This policy explains when refunds are applicable and how recovery services are evaluated.
Nature of the Service
FixZipFile provides a digital file reconstruction service. Payment covers automated and, where applicable, manual recovery efforts — not guaranteed restoration of original files.
Due to the nature of corrupted data, recovered files may be incomplete, partially usable, or differ from the original archive structure.
Free Preview & Purchase Decision
Before payment, users are presented with a free preview showing detected file names or recoverable data structures. This preview represents the maximum expected recovery outcome.
By completing a purchase, you confirm that you have reviewed the preview and understand the limitations of corrupted archive recovery.
14-Day Refund Eligibility
Refund requests are accepted within 14 days of purchase only if the final downloadable archive does not reasonably correspond to the previewed results.
- If none of the files shown in the preview appear in the reconstructed archive, you are eligible for a refund.
- Minor differences in file size, format warnings, or partial content are considered normal results of data corruption.
- Refunds are not granted due to subjective dissatisfaction, expected usability, or external software compatibility issues.
Manual Recovery Clause
If automated reconstruction does not succeed, FixZipFile may offer a manual recovery attempt at no additional charge.
Completion of a manual recovery attempt is considered fulfillment of the purchased service, regardless of outcome.
Non-Refundable Situations
- Files that were encrypted or password-protected before corruption.
- Archives with overwritten or zero-filled data blocks.
- User error, unsupported software, or operating system limitations.
- Failure to download files within the 24-hour retention period.
How to Request a Refund
Refund requests must be submitted by email and include:
- Your payment email address or Order ID.
- A brief description of the issue.
Contact: support@fixzipfile.com
Approved refunds are processed through the original payment provider
and typically appear within 5–10 business days.